Our project policies.

Quotes and pricing

• I reply to quote requests within 1–2 business days. A quote is valid for 14 days; after that, prices may change.
• Print-only orders get a firm price based on your actual file. The full amount is due before printing.
• Design + print orders start with an estimate. After you approve the design, I confirm the exact final price before printing. It won’t exceed the estimate by more than 15% unless you approve the higher amount or change the design. If the final price is lower, you pay the lower price.

Deposits and second payments

Design work starts after a 50% deposit based on the estimate. The second invoice is the final price minus the deposit already paid. Printing begins after the second payment clears.

Turnaround

These are estimates, not guarantees. Timing starts after payment clears. Shipping time is extra.

• Print-only, small jobs: 3–5 business days.
• Print-only, large or multi-part jobs: 5–10 business days.
• First design draft: 3–7 business days.
• Design + print: 7–14 business days total.
• Rush work adds 25–50% when my schedule allows.

Payment and shipping

Payment is by Square invoice. Nothing ships until it’s paid. Shipping is charged at cost, and the minimum order is $10.

Revisions and design approval

Design projects include 2 revisions. Extra revisions cost 15% of the design fee each. A revision is a change to the approved direction; a completely new idea is a new project.

I’ll send a render or photo for written approval (an email reply is fine) before printing. Changes requested after approval may cost extra.

Prints, refunds, and reprints

• If a print fails, that’s my cost, not yours.
• If I made a mistake, such as a print defect, wrong color, or damage caused by me, I’ll reprint it for free or refund you if I can’t fix it.
• For shipping damage, send photos within 48–72 hours of delivery so I can arrange a reprint or refund.
• If the issue is a customer mistake (wrong file or size, a change of mind, or a flaw in your own file), I can offer a discounted reprint, but there’s no refund.
• An approved design you later dislike isn’t refundable. Screen colors can differ slightly from the real print; that isn’t considered a defect.

Cancellations

Before work starts, you can cancel for a full refund. After design work starts, the design deposit is non-refundable. After printing starts, the amount for that print work is non-refundable.

Basic checks and intended use

Every order includes a visual fit check, basic function check, and photo report. These checks do not certify strength or safety. Printed parts are for non-critical use only; I can’t guarantee they’ll be fit for a particular purpose.

Quiet or abandoned projects

If I don’t hear from you for 30 days after a quote or draft, I’ll close the project. Deposits are kept for work already done.

Project fit and showing finished work

I can decline a job, including after quoting, if it turns out to be unsafe or outside what I do. I may photograph completed prints for the gallery; tell me if you’d like to opt out.